Operations Director

Executive and Management

Position Summary:

Neighborhood House enriches, empowers, and educates children and adults through quality, affordable preschool programs, adult day services, and comprehensive family support. With two vibrant campuses and a strategic vision for continued expansion, we are seeking an experienced and forward-thinking Operations and Technology Director to help lead our infrastructure and growth efforts.

This role is part of the Executive Leadership Team and oversees the daily operations and long-term planning for our facilities, technology, and organizational systems. The successful candidate will demonstrate exceptional project management, leadership, and technical skills, with a strong understanding of facility development, system integration, contractor oversight, and regulatory compliance.

This position is ideal for someone with a strong strategic mindset who thrives in a collaborative environment and can take a hands-on role in managing complex operations while preparing the organization for future facility growth.

Reports to: Executive Director
Salary: $80,000 – $90,000
Term: Full-time
Benefits: PTO, Paid Holidays, 401(k) Match, Health, Vision, Dental, Discount Dependent Care, Daily Lunch Provided

Key Areas of Responsibility:

Oversee all operational systems across two Neighborhood House campuses, including facilities, technology, grounds, transportation, safety, and kitchen operations.
Serve as the lead project manager for all facility improvement projects, capital upgrades, and any new physical site development or expansion initiatives.
Develop and implement operational strategies and procedures to support organizational growth, staff efficiency, and service delivery.
Create and maintain clear Standard Operating Procedures (SOPs) for core operational processes; ensure systems are consistently updated and implemented across departments.
Lead all facilities-related planning, including preventive maintenance, inspections, safety protocols, vendor contracts, and compliance.
Maintain and enhance building safety and security systems (e.g., access controls, cameras, alarms, emergency preparedness).
Collaborate with Executive Leadership to ensure operational priorities align with strategic goals and budgetary constraints.
Manage relationships and contracts with all external vendors and service providers (mechanical, plumbing, electrical, HVAC, landscaping, etc.).
Coordinate scheduling, set-up, and logistics for all internal and external events in collaboration with program departments.
Ensure all digital systems (including databases, IT infrastructure, and reporting tools) are integrated, secure, and optimized for cross-departmental use.
Oversee reporting and compliance with licensing, accreditation, and health/safety regulations, including CACFP and other operational grants.
Supervise and support any operations, kitchen, facilities, and IT staff.
Demonstrate strong change management skills to lead the organization through evolving systems, growth initiatives, and cross-departmental process improvements.

Preferred Qualifications:

Minimum 5 years of progressive leadership experience in operations, facilities management, or organizational systems — preferably in a multi-site, nonprofit, or education/human services environment.
Demonstrated experience managing capital improvement projects, vendor negotiations, and new facility development or site expansion.
Strong project management skills with the ability to oversee multiple initiatives and deadlines across departments.
Advanced computer literacy, including proficiency with databases, Microsoft Office/Google Workspace, facility management platforms, and communication tools.
Deep understanding of mechanical systems, construction, plumbing, electrical, and contractor management.
Strong strategic and analytical thinking, with an ability to solve complex problems creatively and collaboratively.
Bachelor's degree in operations management, business administration, information systems, or a related field preferred.
Excellent written and verbal communication skills.
Experience working in diverse, community-centered environments is a plus.
Bilingual (English/Spanish) preferred but not required.

Additional Requirements:

Valid driver’s license and clean MVR
Must pass a background check and drug screening
CPR/First Aid certification and Food Handler Permit (or ability to obtain upon hire)
Occasional availability on evenings, weekends, or holidays for events or emergencies

To Apply:

Please apply online at nhutah.org/about-us/employment, email your resume and cover letter to hiring@nhutah.org, or by going to the following link: https://nhutah.classic.splashtrack.com/Vacancy/1549178137/nhutah/102